Privacy policy

Privacy Policy for Ecotec Environmental Pty Ltd

1. Respecting Your Privacy

   • Ecotec Environmental Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy outlines how we collect, treat, and use your personal information.

   • "Personal information" is information about an identifiable individual, or an individual who is reasonably identifiable.

2. Collection of Personal Information

   • Ecotec Environmental Pty Ltd will, from time to time, receive and store personal information you enter on our website, provide to us directly, or give to us in other forms.

   • You may provide basic information such as your name, phone number, address, and email address to enable us to send information, updates, and process your inquiries. We may also collect additional information at times, such as when you provide feedback, change your content or email preferences, respond to surveys and promotions, or communicate with our customer support.

3. How We Collect Your Personal Information

   • Ecotec Environmental Pty Ltd collects your personal information mainly directly from you; for example, when you interact with us electronically or in person, when you access our website, and when we provide our services to you.

   • Occasionally, we may receive personal information about you from third parties as part of our service delivery, such as government agencies, or when other parties are engaged to provide services on your behalf.

4. Use of Your Personal Information

   • Ecotec Environmental Pty Ltd uses your personal information to provide you with information and updates, and potentially to offer new and additional services. You may adjust your preferences for receiving marketing communications by emailing us to change your preferences.

   • We also use your personal information to deliver and improve our services and better understand your needs, and for other related purposes such as managing our relationships, registering and certifying projects, and potentially publishing project details for transparency and promotional purposes with your permission.

5. Disclosure of Your Personal Information

   • We may disclose your personal information to our employees, officers, advisers, service providers, and subcontractors as reasonably necessary for the purposes outlined in this policy. Our staff are bound by confidentiality.

   • All our staff and subcontractors are bound by strict confidentiality agreements regarding client information. Unauthorised disclosure of client personal information by our employees is strictly prohibited.

   • We may also disclose personal information to comply with legal obligations, or to protect the rights, property, or safety of Ecotec Environmental Pty Ltd, our customers, or others.

   • We will not sell, share, or lease your personal information to third parties for their marketing purposes.

6. Security of Your Personal Information

   • Ecotec Environmental Pty Ltd is committed to ensuring that your information is secure. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect.

7. Access to Your Personal Information

   • You may request details of the personal information that we hold about you under the Privacy Act 1988 (Cth). A small fee may be payable for the provision of information. If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us.

8. Complaints About Privacy

   • If you have any complaints about our privacy practices, please send in details. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Changes to Privacy Policy

   • Our Privacy Policy may change from time to time and all updates will be posted on our website.

10. Website and Cookies

    • When you visit our website, we may collect certain information such as browser type, operating system, and previous website visited. We use this information to improve our service and may use cookies to enhance your user experience.

By providing us with personal information, you consent to the terms outlined in this Privacy Policy and to the types of disclosure listed herein. If we disclose your personal information to third parties, we will ensure that the third party follows this policy regarding handling your personal information.